Amazon Has Monetized Desperation. Again.
Amazon has finally answered a question nobody was asking: "What if begging for compliments was a paid advertising category?" Now Amazon wants sellers to PAY for the privilege of asking customers whether the thing they ALREADY BOUGHT was any good.
That is astonishing. It's like McDonald's charging the farmer to ask someone if they enjoyed their chicken nugget. Except McDonald's also owns the chicken, the farm, the ketchup packets and somehow charges the farmer a processing fee every time someone asks for extra ketchup.
Amazon's new Review Requests advertising format is expected to enter U.S. open beta in late October. Brands with fewer than 1,000 ratings and reviews on a product can pay to show previous buyers a little prompt while they're shopping: "Hello! Remember that garlic press you purchased? Would you like to rate it?"
No, Amazon. I'm buying toilet paper. Why is my garlic press following me around like a divorced detective?
To be clear, sellers aren't buying positive reviews. They're buying the chance to request them. Customers can still leave one star and write: "This blender sounds like a helicopter swallowing a trombone." Which means Amazon has somehow created a system where you can pay money to be publicly insulted.
That's not advertising. That's a humiliation fetish with quarterly earnings. Amazon already has a free review request button.
So the company has taken a free feature, dressed it in a tiny business suit, slapped an advertising budget on it and announced: "Introducing innovation!" Imagine your competitor starts paying for more review prompts. Their review count grows faster. You panic. You start paying. Everyone starts paying. And suddenly we're watching the world's saddest arms race: 40,000 Chinese spatula manufacturers desperately throwing money at Americans named Deborah, begging them to describe the emotional journey of stirring soup.
Amazon doesn't need to force you to buy review requests. It just needs to convince you that your competitors are buying them. That's how you turn fear into revenue.
So what should sellers actually do? For the love of all that is holy DON'T immediately throw money at this thing like a billionaire trying to make a submarine out of a Pringles can. Build a Review Spend Gate.
Yes, the name sounds like a scandal involving a senator and a suspiciously enthusiastic hotel concierge. But it's useful. Before paying record how many reviews your product normally gets per 100 orders. Keep using Amazon's free review requests. Then test the paid version on a few profitable products with decent ratings. Set a spending limit so strict it would make a Victorian orphanage accountant weep. Afterward estimate how many reviews those sales would normally have generated. Subtract that from the actual total. Divide your spending by the extra reviews.
That's your cost per incremental review. And if you're spending $80 to get one additional person to announce that your silicone whisk is "pretty good" STOP. Also watch your conversion rate. Because a review isn't profit. It's a stranger's opinion about a household object. And if your product is terrible paying to accelerate reviews is essentially hiring a town crier to announce that your trousers have fallen down.
The point is simple: make Amazon prove this feature deserves your money. Because reviews used to be something you earned by selling a decent product.
Now Amazon is exploring whether sellers will pay to speed up the applause. And if that works, what's next? Sponsored customer satisfaction? Prime Compliments? A $29.99 monthly subscription that lets Jeff Bezos whisper: "You're doing amazing sweetie" directly into your Seller Central dashboard?
Actually, don't give them ideas. They'll launch it by Christmas. |